Refund And Return Policy

At Onlinepillswww, we strive to provide you with the best possible service and products. We understand that occasionally, issues may arise with your order, and we want to ensure a hassle-free experience when it comes to refunds and returns.

Eligibility For Returns

To process a return, the following criteria should be fulfilled.

  • The medication should be in its original packaging. 

  • The return request should be initiated within 24 hours of receiving the package. 

  • We accept returns only if the package/product is damaged in transit or if the wrong product was delivered. 

How To Initiate A Return?

To initiate a return, you can contact our customer service team at [email protected]

Please send a clear image and description of the damaged or incorrect product to our customer support team. 

Upon approval, we will send you a return shipping address with instructions. 

For Damaged Or Incorrect Items

If you have received an incorrect or damaged product or medication, you will be given the option to choose between replacing the product with no additional charge or getting a refund for the medication. 

Lost Packages 

If your medication is lost in transit, you can inform our customer support. Our team will initiate an investigation with our shipping partner. Rest assured, you will either get a full refund, or we will reship the medication. 

Refund Policy

Once we receive the returned medication, our team will initiate your refund. The credited amount will be refunded to the original payment source and reflected in your back accounts within 48 to 72 hours. 


It is important to note that due to the nature of the product, we only accept returns and refunds for unopened and unused medications. 

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The online Pills Store website is meant to tell our customers about our products and services. The content on the website, including but not limited to our texts, images, and graphics, is for informational and educational purposes only. It should not be substituted for professional medical advice, treatment, or diagnosis. We retail prescription medicines and thus advise all our customers to consult a doctor before getting any medicine or healthcare products mentioned or available on our website.